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Contact:  575-744-5231        Outages:  1-888-336-3380

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Report an Outage

To Report an Outage, please call 1-888-336-3380

Please have the following information available:

  • Account Name
  • Account Number
  • Account Physical Address
  • Meter Number

All of this information is available on your bill statement.  To be prepared, it is a good idea to keep a copy of your bill statement near your phone in the home.  Notify the customer service representative if you have medical equipment that requires electricity.

What do I need to do?

When you report an outage, Sierra Electric and our after hours dispatchers may ask you questions that will help us determine the cause of the outage.  These questions include:  

  • Have you checked your breakers?  
  • Have you checked your meter?

We ask these questions because sometimes a blown fuse or trip on your circuit breaker will cause you to lose power and the problem is in the household power.  If the outage is in the household power or on the consumer side of the meter, you could be charged a fee if you request we respond to the power outage.  However, do not put yourself or others in danger to check electrical equipment you do not understand.

If your meter stopped spinning or the LED display is blank, that often signals that the outage is on our end. 

 

Should I try to help?

  • During an outage, never approach downed power lines.  Power lines can energize the ground up to 35 feet away.  Never drive over downed power lines or try to move them.
  • Stay away from standing water near electrical appliances/wires.
  • Unplug electrical equipment that may be damaged if a power surge occurs.
  • Leave one light on so you know when the power is restored
  • Be prepared!  Visit www.ready.gov/power-outage for more helpful tips.

 

More Outage Safety Tips

What if I have Oxygen?

If you use an oxygen concentrator or other medical equipment that requires electricity, please fill out a Request for Priority Listing to be added to the priority listing.  This ensures that during a planned outage, we can contact you so you can be prepared for the outage.

Unfortunately, outages occur due to unplanned causes.  This listing may be used during an unplanned outage to check on our members with medical equipment and give them updates on expected outage times.  It would be a good idea if medical equipment is relied upon, to have an adequate generator at the home as a means of back-up power.

 

Request for Priority Listing

Safety Tips

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Statement of Non-Discrimination

In accordance with Federal civil rights laws and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).  Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.  To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:

1. Mail:  US Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410

2. Fax:  (202) 690-7442; or

3. Email: program.intake@usda.gov

Sierra Electric Cooperative, Inc. is an Equal Opportunity Provider and Employer

 

©2022 Sierra Electric Cooperative. A Touchstone Energy Cooperative.

  • Consumer-Member Info
    • The Co-op
    • Membership
      • Residential Rights and Responsibilities
      • Bill Payment
        • Information for Members Experiencing Financial Hardship
      • Understanding your Bill
      • Capital Credits
      • By-Laws
      • Paperless Billing
      • Energy Efficiency Rebates
      • Operation Round Up
      • Co-op Connections
      • Budget Payment Plan
      • New Mexico Public Regulation Commission
    • Together We Save
    • Electric Vehicles
  • Outage Center
    • Reporting an Outage
    • Outage Safety & Tips
  • Service
    • Start, Stop, or Transfer Service
    • Rates, Fees & Charges
    • Solar & Net Metering
    • Surge Protection Device
    • Safety
  • Co-op Community
    • Youth & Education Programs
      • Government-in-Action Youth Tour
      • Safety Coloring Contest
      • Sierra Electric Cooperative Education Foundation & Scholarships
      • Safety Education Programs
  • Announcements & Forms
    • Quick Forms
    • Job Openings
    • Sierra County Broadband Updates