If you have a disputed bill or need additional time in which to pay your bill, you may contact our office between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. Please do not call after office hours, on weekends or holidays.
You may be able to participate in a payment plan if you can demonstrate that you do not have the financial resources to pay the outstanding amount or if you are low income or are subject to other special circumstances. However, we are not required to enter into payment installment plans with chronically delinquent residential consumer-members.
IF YOU HAVE DIFFICULTY PAYING YOUR BILL, AND FEEL YOU MAY QUALIFY FOR ASSISTANCE IN PAYING YOUR UTILITY BILL FROM THE LOW INCOME HOME ENERGY ASSISTANCE PROGRAM, OR ANOTHER ASSISTANCE PROGRAM IN YOUR COMMUNITY, CONTACT THE COMMUNITY ASSISTANCE SECTION OF THE HUMAN SERVICES DEPARTMENT AT 1-800-283-4465, THE TRIBAL OR PUEBLO ENTITY THAT ADMINISTERS A TRIBE’S OR PUBLEO’S LIHEAP, OR THE CUSTOMER SERVICE REPRESENTATIVE AT THIS UTILITY.
LOW INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) APPLICATION FORMS FOR THE LOW INCOME HOME ENERGY ASSISTANCE PROGRAM ARE AVAILABLE AT THE BILLING OFFICES OF THIS UTILITY, AT THE HUMAN SERVICES DEPARTMENT, AND AT THE TRIBAL OR PUEBLO ENTITY THAT ADMINISTERS A TRIBE’S OR PUEBLO’S LIHEAP. YOU SHOULD RETURN THE APPLICATION FORMS TO THE HUMAN SERVICES DEPARTMENT OR THE TRIBAL OR PUEBLO ENTITY THAT ADMINISTERS THE PROGRAM AND DETERMINES YOUR ELIGIBILITY TO RECEIVE ASSISTANCE.
If you or someone in your household are seriously or chronically ill, we will not disconnect your service, if at least two days before the disconnection date, we receive an original of the attached Sierra Electric Cooperative, Inc. Medical and Financial Certification Forms. The medical certificate form must be completed by a licensed medical professional. An original of the attached financial certification form, stating that you qualify for financial assistance, must be completed by an agency providing assistance in or for the state of New Mexico.
If your service has been disconnected, we will restore service within twelve hours after you have satisfied the certification requirements above. Your obligation to pay your bill is not relieved if service is continued or reestablished because we receive these certifications.
Between November 15 through March 15, if you qualify for Low Income Home Energy Assistance Program (LIHEAP), you may be protected from having your services disconnect for non-payment. For more information, please call us at 575-744-5231.
The State of New Mexico Department of Finance Administration is administering a program for renters to receive assistance with rent, utilities and other expenses due to the COVID pandemic. Visit www.renthelpnm.org to learn more about this program.